Social Media and the Corporate Impact Part I 

To put this blog piece in context, Social Media for this blog is any third party on-line or internet based networking or people-connecting tool. Examples of such are Facebook, Eacademy, Plaxo, Myspace, U-tube and Twitter. What I am not referencing are internal corporate “wanna be” social networking tools, associations (most of which have gone “on-line” now to save on cost), static websites, email, instant messaging or even the ever prevalent texting.

Why did I highlight the difference? In the next couple of blogs I will be talking about the trends I have seen and researched and the data which exists about social media or social networking and its impact to the corporate environment. Those non-social media types are many times already present in the workplace as companies provide employees with limitless emailing, cell phones (or the policy that it’s ok to have it with you and work) and texting, instant messaging solutions, web-based company portals, on-line meeting programs, and on and on.

The goal of my blogging about this topic is not to create hype or fear about allowing such uses in the work place, but rather highlight the fact that the World of Work has changed. In just a few short years we have gone from telecom and land-lines ruling the communication method and business sectors to flat screen monitors with built in web-cams on employee desks and Blackberry’s in the hand of all those around the conference table.

I hope you enjoy these pieces and please do leave your thoughts and feedback on this topic as you never know who on the web might just like what you have to say!

Chris

To hire The Recruiting Guy as a speaker or trainer visit The Recruiting Guy or contact The Wellington Group @ info@thewellington-group.com. 

Recruiting and Technology: Session 3

There was a recent discussion on ERE and LinkedIn about what a “modern” applicant tracking software (ATS) tool should include and the ROI for your business. Many of my consulting clients in the staffing or executive search business ask my opinion on, or are seeking, a new tool as the current tool they have is not being used or does not have the latest bells and whistles. Below is my response to this question, which has generated a lot of interest and discussion.

It seems people are looking to buy or enhance current ATS systems as technology continues to advance. I have done a lot of work with various ATS tools over the years through my exposure with sitting in technology positions / chairs within industry and HR associations. While I do have favorites and have gone as far as to be a SME and / or reference for 2-3 tools, I would say “it depends.” A true ATS tool used in the staffing / recruitment arena is very robust and not just a tracking and on-boarding tool utilized by HR. A true staffing / recruitment ATS tool not only tracks applicants, but is intuitive to the job order(s), client(s), and end user(s) for the candidate so one note in the system follows all points. The top tools on the market right now even go as far as to incorporate the following:

1. Web based
2. Integrated email which auto-tracks to all records
3. Third-party tool friendly (i.e. able to utilize some of the hot tools like Contact Capture and Diver)*
4. VoIP / Network phone integration for auto-dialing and call tracking
5. Can produce reports easily with NO extra costs
6. Integrates with your website
7. Email or at least sendouts tracking (are they being looked at, if so how often and by whom)
8. Applicant tracking back to the specific job (auto-parsing)

The reverse should be true as the ATS should also be able to act as the CRM tool for client management so recruiters are not trying to track down notes, a sales rep or looking through other systems to get valuable information about a client or manager. The best tools are based on a CRM platform where both the client and the candidate are treated as a potential lead and everything has a time stamped tracking (this way you can meet various employment standards and regulations by clients and the government). Bad tools make you work for it on the client side. Worse, bad tools require more tools to manage clients in say salesforce.com* or ACT.*

One should look through all the activity for your company to see just how robust of a tool you need and use this as the benchmark for making a decision. Far too many recruiters and firms jump into a tool based on costs or the friendly rep and it cost them 10 times to get out of it! If it is not easy and intuitive for the staff, it will not be used…hands down from experience!

Feel free to connect with me off-line and I can share what my top 5 ATS tools are…

*Contact Capture, Diver, salesforce.com and ACT are all trademarked products.

For assistance with your Job Search from Chris Wellington and others on the staff visit
The Career Store or Get in Touch.

Recruiting and Technology: Session 2

As I tour the country and work with various recruiters and professional headhunters I can’t help but to chuckle at the complaints the modern recruiter (corporate, executive search, staffing and basement dwellers) all seem to have. My internet is too slow, CareerBuilder is down again, my wireless mouse is not working, and on and on. It was not that long ago when we had to fax or hand deliver resumes and you were lucky to get a company email to contact some hiring manager or job seeker.

Now, I have a flat screen TV in my office and can’t live without all the small technology toys to include the so aptly named crackberry! Well most of it I can live without and probably become an even more productive recruiter and member of society, except my multiple monitors! I remember the first time I heard about running dual monitors for recruiting. I had seen the concept for call centers and IT developers but never thought it would apply to me. I was wrong.

I was attending a Top Echelon conference and one of the main presenters was hosting a training session. He had two screens being projected and showed how to run their ATS tool on one screen and look at a candidate or job order on another. What? Yeah I said that and laughed it off but Tiffany who was with me said, “Pretty cool.” Ok, so maybe there was something we were missing here. So, we asked what does it take to set up dual monitors in our office.

The set up was very easy, and after a few years now I have assisted numerous recruiters and companies, with various laptop or desk top hardware configurations, transition into the multiple monitor mode. If you are paying attention I said multiple monitors as I have found out with my laptop and docking station that I can have three monitors, and have since found a great USB product that will allow me to run up to five (yes, not enough desk space).

So why multiple monitors? As I learned at that conference; efficiency, efficiency, efficiency. I am sure there are a number of other gains like cost savings on printing, speed to market, enhanced phone time, etc. But it is great to have the resume of the person you are talking with on one screen, your ATS on another and the job order or client website on the third. Not to mention, but hey I am the boss, facebook or Yahoo IM running to see who I might ping during the day.

All told, running a dual or multiple monitor configuration is not that big of an investment, even for an entire team of recruiters and researchers. The enhancements you gain far outweigh the time and cost to set this technology up. Plus, you seem smarter to the person on the other end of the phone when you can Google a word or phrase they mention and say, “oh yeah here is what you are talking about!”

To engage The Recruiting Guy to train or consult with your staff visit our services page or contact The Wellington Group @ info@thewellington-group.com.

OK I SAID! Now that I got that off my chest let me point you to the root of my angst. Recruiting, like any other profession, has it s own social media / networking sites where we all get to share insight, tips, tricks and yes even humor. One such site is ere.net. The post getting all the attention today was “Bullet Point to the Head” by Matt Charney.

Matt’s post was very well written and very much on target. Just look below the article at all the comments. Everything from “I can relate” to “no, that is not me.” In my years of living as a professional recruiter I have seen his comments in-action more times than not. Too much perceived work on a recruiter or even HR’s desk so they have to fly through resumes as fast as they can, learning tricks to skim and weed-out in what they feel is an expeditious manner. Why, because they are lazy.

Don’t believe me, ok. But here is a true fact. Most large HR groups, Staffing Firms and Professional Search Groups receive so much resume traffic they have to hire staff just to filter and scan or purchase software to totally remove the human component. I can remember weeks at Manpower where we might receive 5,000 applicants. In addition to this the recruiting publications are now telling HR and Talent Manager they NEED to automate. Check out the latest Talent Management article on “Make HR Happy.”

On top of this, many of today’s recruiting demographic has the technology / MTV curse of “if it’s not instant it’s not worth my time.” So, they expect every candidate to have a resume laid out in a similar fashion with all the goodies at scan level in 2.3 seconds. The trouble is that many professionals are great at their jobs but not with working on their resume (see my previous post on 8 Musts for an Effective Resume). Lazy recruiters are grab-and-go, great recruiters are diamond miners, polishing off the mud to find the sparkle below…many times at their own expense.

What is the solution? I think the bump we hit in the economy helped create some of the cure, causing recruiters and HR to transform their skills or try performing it from the unemployment line. The other solution, better management of both corporate and third-party recruitment practices. Accountability to the primary goal, recruitment and review with the intention of uncovering the best talent for the right job.

Chris

To hire The Recruiting Guy as a speaker or trainer visit The Recruiting Guy or contact The Wellington Group @ info@thewellington-group.com.

I seem to be a magnet for publishers, direct mailing companies, aspiring writers and all in between…to include my neighbor’s mail at times! The flip side to this is that I AM a knowledge pack-rat. I have books upon books, magazines that have come and gone, brochures, conference binders, clipped WSJ articles and entire newspapers all which had some nugget of information or learning moments I could put into practice. So it’s no surprise to visit the mail box at 12:16 each day to find a new magazine.

This week I received a recruiting / staffing magazine, Employment Marketplace. Now forgive me as I may have received these in the past, but I had idle time on the exercise bike to flip through this 24 page (cover to cover) magazine and read each article. What follows are my thoughts on the magazine and some of the writers, one of which I think very highly of for many years now.

Apparently Employment Marketplace has been around for 26 years as their website quotes. The publication I received was Vol. 27 Issue 111, for what that might mean. To me it’s like a check number. “Mr. Wellington, what check number would you like to start with…2009?” Not being facetious but it’s very colorful, lots of pictures, MANY advertisements and oh-so very Thin. I think most of the publication is vendors, advertisers or people trying to sell their works through snippets or rushed articles.

It’s understandable in tough times to adjust and modify to survive, but most companies that survive make this morph with more service than pay, not true in this case. While I like some of Steve Finkel’s work, the Manager’s Corner piece was a tough read. What was the point, I never got there? Temp Track was even less understandable, although I did highlight a couple pieces in the last two paragraphs. Frank Risalvato’s sales call advice is sure to get you fired in reputable company.

It’s obvious this magazine is funded by NAPS and vendors for they had Frank Burtnett write a piece on NAPS National Conference. I have known Frank for years, think very highly of him, and assisted or initiated his support in dozens of people becoming NAPS certified at conferences or even in my offices. That said, he is the fly-in fly-out consultant there for certification and rarely seen during the remaining hours of any conference? I would like to see more on how to achieve and maintain certification and why that sets you apart as a true Professional from him. 

My favorite piece by far was Tuning out the Noise by Neil McNulty. I have no idea who Neil is but I will be watching for more of his work. This article was only one page but very precise and on message. So much so that I sent a copy to each member of my team, some of my peers and a couple clients for the accountability he wrote about transcends the recruitment industry.

It’s too bad the entire page of pictures on the NCASP and SCAPS annual conference were taken at the cocktail party or lunch verse the actual learning sessions as it would have been great to see the 3 people attending from The Wellington Group on the page verses the NCASP board.

In short, was worth the time to review and read verses my current book or CD. I did pick up a couple of pieces of information to use and put to memory. Will not be paying the $148 for the annual subscription to get a 24 page, self-indulged magazine 4 times and some on-line info.

As a professional headhunter paid to uncover names and talent my final question is…how did they get my current address?

Chris

Follow The Recruiting Guy on Twitter…@therecruitinguy.com

To hire The Recruiting Guy as a speaker or trainer visit The Recruiting Guy or contact The Wellington Group @ info@thewellington-group.com. 

*Employment Marketplace and EMinfo can be found at www.eminfo.com.

First and foremost, this blog title and piece are based on the tried and true principals of Napoleon Hill in his 1937 book titled Think and Grow Rich.

As a consummate learner and researcher, I am always intrigued to find nuggets of information which to both share with jobseekers / clients and apply in my practice. This information caught my eye as many of his suggestions from 1937 still hold true today, but seem to be lacking in numerous resumés we receive, from new grads to seasoned executives!

“Eight Musts for an Effective Resume”

1. Education
2. Experience
3. References
4. Photograph
5. Apply for a specific position
6. State your qualifications
7. Offer to go to work on probation
8. Knowledge of your prospective employer’s business

While some of these principals may seem odd or “old school” I view them as genius. Education, Experience, References, Qualifications and Applying to a specific position with a resume that matches the employer’s needs or the job description are all crucial to setting yourself apart in the current sea of competing candidates. Going to work on Probation is great for new grads and may be stated in your Cover Note or in the resume. Employers may not take your up on the offer, but they will love the commitment.

Most HR Professionals and Professional Resume Writers would tell you not to post a picture on your resume, and I agree. Current ATS systems, HR tracking tools and OFCCP / EEO regulations may present an issue with this type of information. What I do suggest however is putting a nice, professional picture on your social media sites such as LinkedIn or Facebook. People want to work with and hire people, the more true and real you can be the less “mystery” of your candidacy becomes for that hiring manager or recruiter.

I will suggest you go to the library and check out this book and use it as a tool or guide for your career search. After all, your resumé in many instances is THE FIRST IMPRESSION of you to that new potential employer or to the recruiter with the job opening.

Good luck in your career search!

Chris

 For assistance with developing your perfect resume or cover note from the TWG staff visit the Career Store or contact The Wellington Group @ info@twgrecruiters.com.

For those who are unaware of what Bounty Jobs appears to be here is the website; no secrets, as I truly believe success in the recruitment business all has to be transparent or the end result, the job seeker taking a position with the hiring company, will not happen. www.bountyjobs.com

Bounty, like many other “tools” or HR / Recruitment short cuts before and after them, truly does not understand the motivation of human nature. People want to communicate and be part of an engaged community. Honest people genuinely want the resources a Bounty or others can provide to help make these invaluable connections possible. Most run-of-the-mill, basement dweller or 3 month recruiters can’t provide the knowledge base, infrastructure, bandwidth or network a “tool” like Bounty Jobs promises to deliver. A couple great examples are Facebook and inside919.com. For the most part they are free and unrestricted and as a result, people are making not only money but building empires, finding careers, creating causes and even reconnecting with old friends from remote Alaska. If this is the case then why do these “tools” want to restrict the very ingredient which can make them a king’s ransom?

Here are excerpts from the “non-typical email” myself and my staff, industry peers, clients and vendors received TODAY from Bounty Jobs, cut into the pieces that one assumes to hit their message to the core.

We want total control of a process that can’t be totally controlled in order for it to be a true success.

“Unlike the typical “how it works” email… With 20,000+ registered headhunters (and counting!)…, we will be [re] moving the name of the hiring company one step further into the BountyJobs process… BountyJobs remains absolutely committed to providing an efficient communication and recruiting solution. ”

While my firm is using Bounty at the request of a couple clients, we (the team, the clients and all involved) agree the handcuffs by this “tool” inhibits communications and any chance of immediate success and long term survival of this “tool.”  How long will they be around? I am not sure, but I have seen many “tools” come and many go, with most that are remaining now on the edge of financial crises in this current economy because they do not allow for full human interaction which is the very root energy of the recruitment and HR professions.

The complete link to their new Q&A for recruiters and hiring companies on these changes can be found at: http://image.exct.net/lib/fefc1174706500/m/1/Company+Name+FAQ.pdf

My advice is think twice before engaging in these resource robbing “tools.” Take the time to ravage their sites for information on the true fulfillment rates verse just number of jobs posted and recruiters involved. After all, graduate school did teach me statistics and how numbers can always “look beautiful in the eyes of the reporter.” Best of luck in your recruitment efforts.

Chris

To engage The Recruiting Guy to train or consult with your staff visit our services page or contact The Wellington Group @ info@thewellington-group.com